Terms & Conditions

Last Updated: June 2026

Welcome to Himam - هِمَم. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. General Information

Himam - هِمَم is an online store specializing in bedding, home textiles, and home comfort products.

2. Product Information

We strive to ensure that all product descriptions, specifications, images, and prices displayed on our website are accurate and up to date. However, slight variations in color may occur due to screen settings and photography.

We reserve the right to modify product information, pricing, availability, or discontinue products at any time without prior notice.

3. Orders & Payments

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order in cases including but not limited to:

• Incorrect pricing or product information
• Suspected fraudulent activity
• Product unavailability
• Violation of these Terms & Conditions

Payments made through the website are processed through secure payment gateways. Customers are responsible for ensuring that all payment information provided is accurate and valid.

4. Shipping & Delivery

Delivery times are estimates and may vary depending on location, courier services, public holidays, or circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Himam is not responsible for delays or failed deliveries resulting from incorrect addresses or contact details.

5. Returns & Exchanges

Customers may request a return or exchange within 14 days of receiving their order, provided that:

• The product is unused and in its original condition
• All original packaging, labels, and accessories are included
• The product shows no signs of damage, washing, or misuse
• Proof of purchase is provided

For defective, damaged, or incorrectly delivered products, Himam will review the case and arrange a replacement, exchange, or refund when applicable.

Shipping fees may apply for exchanges or returns that are not due to product defects or fulfillment errors.

6. Refund Policy

Approved refunds will be processed through the original payment method whenever possible.

Refund processing times may vary depending on your bank, payment provider, or financial institution.

Orders cancelled after payment may be subject to payment gateway processing fees where applicable.

7. Intellectual Property

All website content including text, graphics, logos, product images, designs, and branding materials are the property of Himam - هِمَم and may not be copied, reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

Himam shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the purchased product.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws and regulations of the Arab Republic of Egypt.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the Egyptian courts.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Email: Info@hiimam.com
WhatsApp

Location: Giza, Egypt